It’s common for the total balance visible in your account to differ from the amount available for withdrawal. This happens for various reasons, such as active bonuses, wagering requirements, or locked funds.
How can I know how much I can withdraw?
To check your available withdrawal balance:
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Log in to your Betano account.
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Click on your profile or go to My Account > Transactions > Withdrawals.
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Review the three types of balances displayed:
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Total balance: The full amount available in your account.
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Available to bet: Funds you can use to play or place bets.
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Available for withdrawal: The exact amount you can currently withdraw.
Why can’t I withdraw my full balance?
Some reasons why you may not be able to withdraw your full balance:
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You have an active bonus with release conditions.
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Ongoing bets or funds pending validation.
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Identity or payment method verification not yet completed.
Important: If you have an active bonus, requesting a withdrawal will automatically cancel the bonus, and the corresponding amount will be deducted from your account.
Need help?
We’re available to assist you via live chat directly on our platform.