Why are additional documents required to make a withdrawal?

Requesting additional documents is essential to ensure that your account is fully validated and that all your declared data is up-to-date. Please note that the Additional Documents upload area will be visible only after the full account validation is completed.

In order for a withdrawal to be processed, after making a deposit via a bankbook or a credit/debit card, validation of that payment method will be required. This will be carried out after providing us with the photo of the bankbook or the card.

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