I can't log in to my account. What should I do?

If you do not remember your username, you can log in to your account by entering your email address in the "Username or Email" field.
If you have forgotten your password, you can click on "I forgot my password!" in the entry field of your account, and you will be asked to fill in:
• your registered email address (please check for any space that might exist after the email address, as this will be considered an invalid address);
• your date of birth.
Once you complete these two steps, we will send a message to your email with which you will be able to change your password. Please also check your spam folder as it may be archived there.

If you are sure that the email and password you entered are correct and suspect that your account/password might have been violated, you can refer to our Customer Support through any available method in the Contact section.

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